Shipping policy
Shipping Policy
Thank you for choosing Derma Vital. We strive to provide a reliable and transparent shipping experience so you can start your skincare routine without delay. Please review our shipping policy terms below.
1. Shipping Fees
We proudly offer Free Standard Shipping on all eligible orders. There are no hidden fees or extra handling charges added at checkout.
2. Order Processing Time
- All orders are subject to a processing period prior to dispatch.
- Processing Time: 1 - 3 business days (Monday to Friday, excluding public holidays).
- Orders placed on weekends or holidays will begin processing on the following business day.
3. Estimated Delivery Time
- Transit Time: 7 - 14 business days after the processing period is complete.
- Transit times are carrier estimates and may vary slightly depending on your delivery location, seasonal volume, and customs clearance.
4. Order Tracking
Once your package has shipped, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your package online.
5. Delays and Exceptions
While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to severe weather events, high postal volumes, or customs processing. Derma Vital is not liable for carrier delays, but our support team will actively assist you with tracking updates.