Refund policy

Return Policy

At Derma Vital, we want you to be delighted with your beauty and skincare purchases. If an item does not meet your expectations, we offer a comprehensive return window. Due to strict personal hygiene and cosmetic safety standards, please review our conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted.

2. Return Eligibility and Conditions

To qualify for a valid return and refund, items must strictly adhere to the following criteria:

  • The skincare device, tool, or accessory must be completely unopened, unused, and in its original, factory-sealed condition.
  • For hygiene and health safety reasons, facial rollers, cleansing brushes, and topical skincare items cannot be returned if the protective tamper-evident seal has been broken or if the product has touched the skin.
  • All original packaging, manuals, charging cables, and accessories must remain fully intact and included within the box.
  • Items showing signs of use, water exposure, broken seals, or damaged packaging will be strictly rejected during our quality inspection.

3. Return Shipping Costs

The customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. We recommend using a trackable shipping service, as Derma Vital cannot guarantee receipt of returned items without tracking.

4. How to Initiate a Return

  1. Contact our customer support team at support@dermavital.store within 30 days of delivery with your order number and item details.
  2. Our support team will review your request and provide you with an authorized return warehouse address and detailed return instructions.
  3. Do not ship returns to the administrative office address or origin parcel address without prior authorization.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a shipping address or color variant), contact us immediately at support@dermavital.store.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to fulfillment and cannot be altered or canceled. If you no longer want the items, please follow our standard Return Policy upon delivery.

2. Quality Inspection and Approval

Once your returned package arrives at our designated facility, our quality assurance team will inspect the items to verify compliance with our return conditions (unused, hygiene seals intact, all accessories included). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@dermavital.store for further assistance.